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Shark Matrix Plus vs Shark PowerDetect NeverTouch Pro
Too close to call: the right one depends on your home.
The verdict in 10 seconds
The Shark Matrix Plus suits you if
- Your home is mostly hard floors on a single level
- You want a self-emptying robot without paying for dock bags
- You want quiet daily upkeep for dust, crumbs and everyday hair
Skip it if
- You want a smooth, reliable app with room-by-room scheduling
- You want mopping and vacuuming to switch automatically with no part swaps
- You live in a multi-story home or have lots of cords and clutter on the floor
The Shark PowerDetect NeverTouch Pro suits you if
- Your home mixes hard floors, rugs and carpet
- You want the robot to clean its own mop and empty itself with little upkeep
- You'd rather set it and forget it than tweak settings
Skip it if
- You want fine control over suction, water level or no-mop zones
- You have delicate wood floors that shouldn't be left wet
- You need spotless edges and corners or multi-floor maps
So, which one?
These are closely matched, so pick by what your home needs. The Shark Matrix Plus suits you if your home is mostly hard floors on a single level. The Shark PowerDetect NeverTouch Pro suits you if your home mixes hard floors, rugs and carpet.
We researched 14 expert reviews, analyzed 5,873 owner ratings and comments across 13 sources for the two, and cross-checked them into one verdict, so you don't have to.
Show me the receipts
The scoreboardProduct Review score 64 vs 67 · reliability 52 vs 69
| Shark Matrix Plus | Shark PowerDetect NeverTouch Pro | |
|---|---|---|
| Product Review score | 64 | 67 |
| Experts | 77 | 73 |
| Owners | 58 | 61 |
| Reliability | 52 | 69 |
| Report problems | 19% | 12% |
| Evidence | 8 reviews · 175 comments | 6 reviews · 85 comments |
| Typical price | $449–$700 | $699–$1,000 |
● marks the better number on each row.
Experts vs ownersExperts 77 vs 73 · Owners 58 vs 61
Shark Matrix Plus
Shark PowerDetect NeverTouch Pro
How we reached each verdictThe numbers behind each model's score
Shark Matrix Plus
All 8 expert reviews are hands-on, and most rate it a capable, good-value self-emptying vacuum with accurate LIDAR mapping, giving an expert score of 77. Owners are cooler at 58: 32% of 175 owner comments praise its cleaning, but 18% criticize the app, 11% complain about navigation, and 19% mention a failure, with 7% saying it broke or died outright. The Amazon listing averages 3.4 stars across about 4,700 ratings, which backs up the gap between critics and owners. Evidence on mopping is mixed and thinner than on vacuuming, since one major reviewer evaluated a version without a mop.
Shark PowerDetect NeverTouch Pro
All 6 expert reviews were hands-on, and every one praises its mopping, stain removal and self-maintaining dock. Every reviewer also flags limited app controls, and 18% of owners complain about the app. Other repeated issues are floors left too wet (3 of 6 reviewers) and missed edges or corners (4 of 6). Owners are cooler than reviewers, with an owner score of 61, Amazon 3.4 stars from 765 votes, and failures mentioned in 12% of comments, so with only 6 expert reviews and low overall confidence, the evidence is thin, especially on long-term reliability.
Where each one falls shortThe most common complaints
Shark Matrix Plus
- Glitchy or basic app, with Wi-Fi connection problems
- Weak cleaning in corners and along edges
- Manual mop module swap, and no self-emptying while the mop is attached
Shark PowerDetect NeverTouch Pro
- Very basic app with no manual suction or water control
- Can leave floors too wet
- Misses edges and corners; navigation can be inconsistent
Questions people actually ask
Which is better, the Shark Matrix Plus or the Shark PowerDetect NeverTouch Pro?
Neither, clearly. They're closely matched, so choose by your floors, pets and budget.
Based on: Product Review score 64 vs 67.Which is more reliable?
The Shark PowerDetect NeverTouch Pro. It's the least likely of the two to give you trouble.
Based on: Reliability 52 vs 69; problems mentioned by 19% vs 12% of owners.Which is easier to live with day to day?
It's a draw. Day to day, the two are about as satisfying.
Based on: Owners score 58 vs 61, from ratings and comments.Which is cheaper?
The Shark Matrix Plus usually costs less.
Based on: Typical prices: Shark Matrix Plus $449–$700; Shark PowerDetect NeverTouch Pro $699–$1,000.As an Amazon Associate we earn from qualifying purchases. It never changes a score.